Neighbour Ventures Pte. Ltd., a company incorporated in Singapore ("YummyBank"), values
information that we collect about you when you visit our platform, www.yummybank.com
and our associated mobile application (collectively our "Platform"") and use the
services available on our Platform (our "Services"), and how we use and disclose that
YummyChefs and Terms
at the respective links. Your use of our Platform and any personal information you provide on our
providing your personal information to us, you hereby consent to our collection, use and disclosure of
Officer (Stacy Seah) at firstname.lastname@example.org or +65 6224 0822.
COLLECTION OF YOUR PERSONAL INFORMATION
Collection of Personal Information
We collect personal information from users of the Platform who offer products and
services through the Platform ("YummyChefs") and users of the Platform
who purchase, intend to purchase or are considering purchasing products and services
through the Platform ("YummyFriends") (generally, "Registered
Users"). Such products and services are collectively referred to in this
create an account (an "Account") to be able to access and participate
in certain parts, features and functions of the Platform. The type of personal
information that we collect from you varies based on your particular interaction with
YummyFriends. During the Account registration process and/or upon your
placing of an order for any YummyServices, we will collect information such as your full
name, identification number (e.g. NRIC or passport number), date of birth, e-mail
address, residential address, delivery address, telephone number, payment information
(e.g. credit card information), preferred delivery method and other demographic
information from you. We may also collect personal information that you post on your
Account profile page or in any opinion or review published by you in connection with the
Platform, any YummyServices, YummyChef or YummyFriend (your "Feedback"),
or any other content you publish on the Platform. We may also collect personal
information that is in any comment you provide during dispute resolution with other
users of the Platform.
YummyChefs. During the Account registration process and/or upon the
closing of the first order for your YummyServices, we will collect information such as
your full name, identification number (e.g. NRIC or passport number), date of birth,
e-mail address, residential address, telephone number and payment information (e.g. bank
account information and credit card information), preferred delivery method and other
demographic information from you. We may also collect personal information that you post
on your Account profile page or in any Feedback or other content you publish on the
web beacons, and other tracking technologies to collect information about your use of
our Platform and our Services, such as your browser type, your Internet Service Provider
(ISP) or operating system, your domain name, your access time, the Uniform Resource
Locator (URL) of the previous platform you visited, your page views, your Internet
Protocol (IP) address, and the type of device that you use.
We also track how frequently you visit our Platform and use our Services. We use this
information (including the information collected by our third party service providers)
for Platform analytics (including to determine which parts, features and functions of
our Platform are used most frequently, what our users like and do not like), to assist
us in determining relevant advertising (both on and off our Platform), to evaluate the
We and our third party service providers collect information from you by using cookies.
A cookie is a small file stored on your computer hard drive containing information about
you. The cookie helps us analyse web traffic or informs you about your use of a
particular Platform. Cookies allow web applications to respond to you as an individual,
tailoring its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences. When you visit the Platform, we may send one or more
cookies (i.e., a small text file containing a string of alphanumeric characters) to your
computer that identifies your browser.
Some of these cookies may be connected to third party companies, websites, programmes or
You can choose to accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you
prefer. If you disable cookies, you may be prevented from taking full advantage of the
Platform. The Platform may not function properly if the ability to accept cookies is
HOW YUMMYBANK USES THE INFORMATION COLLECTED
How Personal Information is Used
We collect your personal information and aggregate information about the use of our
Platform and Services to better understand your needs and to provide you with a better
Platform experience. Specifically (but without limitation to the generality of the
foregoing), we may use your personal information for any of the following reasons:
to provide our Services to you, including registering you for our Services,
verifying your identity and authority to use our Services, and to otherwise
enable you to use our Platform and our Services;
for customer support and to respond to your inquiries;
for internal record-keeping purposes;
to process billing and payment, including sharing with third party payment
gateways, in connection with Platform;
to improve and maintain our Platform;
to periodically send promotional e-mails to the e-mail address you provide
regarding new platforms from YummyBank, special offers from YummyBank or other
information about YummyBank that we think you may find interesting;
to contact you via e-mail, telephone, facsimile or mail, or, where requested, by
text message, to deliver certain services or information you have requested;
for YummyBank's market research purposes, including, but not limited to, the
customisation of the Platform according to your interests;
to more effectively facilitate the promotion of goods and services to
appropriate target audiences and for other research and analytical purposes;
to resolve disputes, to protect ourselves and other users of our Platform and to
to verify the accuracy of the personal information we collect from you by
comparing it with personal information collected from third parties; and
to combine aggregate data with the personal information we collect about you.
ELECTRONIC NEWSLETTERS, INVITATIONS, POLLS AND SURVEYS
YummyBank may at its sole discretion offer any of the following free services on the
Platform, which you may select to use or receive at your option. Certain of the
following services may require you to provide additional personal information as
We may offer a free electronic newsletter to our Registered Users. We will gather the
e-mail addresses of users who sign up to the mailing list for this newsletter.
Registered Users may remove themselves from this mailing list by opting out of receiving
newsletters during the registration process or by changing their preferences in the
relevant profile settings page on the Platform.
"Send To A Friend"
We may install a feature that allows our Platform users to voluntarily choose to
electronically forward a link, page, or document to someone else by clicking "send to a
friend." To do so, the user must provide his e-mail address or phone number, as well as
the e-mail address or phone number of the recipient. The user's e-mail address and phone
number is used only in the case of transmission errors and to let the recipient know who
the sender of the e-mail is. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with
other users and see what our audience thinks about important issues, and/or the
Platform. Opinions or other responses to polls are aggregated and are not identifiable
to any particular user. We may use a system to "tag" users after they have voted, so
they can vote only once on a particular question. This tag is not correlated with
information about individual users.
We may conduct user surveys from time to time to better target our content to our
Platform users. We will not share individual responses from these surveys with any third
party. We may share aggregate data with third party service providers, partners, and
other third parties. We may also post aggregate data containing survey responses on our
Platform. This data may be viewed and downloaded by other users of our Platform.
We may share the information that we collect about you, including your personal
information, as stated in the rest of this section.
Disclosure to Other Registered Users of Our Platform
The Platform facilitates your sharing of personal information with others in order to
facilitate and complete the transaction for YummyServices. If you agree to contract for
YummyServices with another Registered User, you may need to reveal your name, e-mail
address, phone number, and/or address to that Registered User so that the YummyServices
may be performed.
Please respect the privacy of others. You agree to use the information of other
Registered Users solely for purposes related to YummyBank transactions.
Information Disclosed to Protect Us and Others
We may disclose your personal information to prevent an emergency, protect or enforce
Platform or our Services or protect or enforce the rights of a third party, or as
required by law.
Information Disclosed To Third Party Service Providers and Business
We may contract with third parties for the provision and maintenance of the Platform,
Services and our business operations. We may also need to share your personal
information and data generated by cookies and aggregate information with these third
parties. For example, we may provide your information to a credit card processing
company to process your payment. The third parties will not receive any right to use
your personal information beyond what is necessary to perform their obligations to
provide the YummyServices to you.
If you complete a survey, we also may share your information with the survey provider.
If we offer a survey in conjunction with another entity, we may also disclose the
results of the survey to that entity.
Information Disclosed to Law Enforcement or Government
We will disclose your information, including, without limitation, your name, address,
telephone number, e-mail address, user identification history, transaction history and
fraud complaints, to law enforcement or other government officials if, in our opinion,
we are required to do so by law, regulation or any government authority or otherwise in
co-operation with an investigation of a governmental authority.
Change of Control or Liquidation of YummyBank
In the event that YummyBank undergoes a change in control, including, without
limitation, a merger or sale of all or substantially all of YummyBank's assets to which
the Platform relates or other corporate reorganisation in which YummyBank participates,
and is thus merged with or acquired by a third party entity (a
"Successor"), we hereby reserve the right to transfer the information
we have collected from you to the Successor.
In the event of YummyBank's bankruptcy, reorganisation, receivership, or assignment for
the benefit of creditors, or the application or laws or equitable principles affecting
creditors' rights generally, YummyBank may not be able to control how your information
is transferred, used, or treated. We reserve the right to transfer the information we
have collected from you to non-affiliated third parties in such event.
Information Disclosed at Your Request
We may share your personal information with other Registered Users upon your request. We
may also share your personal information with other Registered Users if you explicitly
consent to such disclosure.
Your password is the key to your Account. When creating your password you should use
unique numbers, letters, special characters, and combinations thereof. Do not disclose
your password to anyone. If you do share your password or your personal information with
others, you are solely responsible for all actions taken by your Account. If you lose
control of your password, you may lose substantial control over your personal
information and be subject to legally binding actions taken on your behalf. Do
immediately notify YummyBank to change your password if your password has been
compromised for any reason.
We employ procedural and technological security measures, which are reasonably designed
to help protect your personal information from unauthorised access or disclosure.
YummyBank may use encryption, passwords, and physical security measures to help protect
your personal information against unauthorised access and disclosure.
No security measures are 100% complete. We do not promise and cannot guarantee, and you
should not expect, that your personal information or private communications will not be
collected and/or used by others. You should take steps to protect against unauthorised
access to your password, phone, and computer.
YummyBank is not responsible for the unauthorised use of your information or for any
lost, stolen or compromised passwords. YummyBank is also not responsible for any
activity on your Account even if such activity is undertaken without your authority.
UPDATING, DELETING AND CORRECTING YOUR PERSONAL INFORMATION
You can review, correct and delete your personal information by logging into the
Platform and navigating to your profile preferences page.
You must promptly update your personal information if it changes or is inaccurate. We
will not manually alter your personal information. We will upon your request close your
Account and remove your personal information from view as soon as reasonably possible,
based on your Account activity and in accordance with applicable law.
We will retain information from terminated Accounts in order to comply with law, prevent
fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any
action permitted by law that we deem necessary in our sole and absolute discretion.
You should understand that once you publicly post a Feedback or any other information
onto the Platform, you may not be able to change or remove it. YummyBank will not be
responsible for any personal information that remains on the Platform after your Account
YOUR RIGHTS REGARDING OUR USE OF YOUR PERSONAL INFORMATION
We may send periodic promotional or informational e-mails to you. You may opt out of
such communications by following the opt-out instructions contained in the e-mail.
Please note that it may take up to 10 business days for us to process opt-out requests.
If you opt out of receiving e-mails about recommendations or other information we think
may interest you, we may still send you e-mails about your Account or any Services you
have requested or received from us.
You may request for us to provide you with any personal information we hold about you
and the ways in which your personal information has been of may have been used or
disclosed for a period of not more than one year before the date of your request. The
provision of such information will be subject to you supplying appropriate evidence of
THIRD PARTY ADVERTISEMENT NETWORKS
We may from time to time participate in third party advertisement networks that may
display advertisements on other platforms based on your visits to our Platform as well
as other platforms. This enables us and these third parties to target advertisements by
displaying advertisements for products and services in which you might be interested.
Third party advertisement network providers, advertisers, sponsors and/or traffic
measure the effectiveness of their advertisements and to personalise advertising content
to you. These third party cookies and other technologies are governed by each third
about your usage of our Platform and our Services, as well as aggregate or
non-personally identifiable information about visitors and users of our Platform.
LINKS TO EXTERNAL PLATFORMS
The Platform may contain links to other platforms or resources over which YummyBank does
not have any control. Such links do not constitute an endorsement by YummyBank of those
external platforms. You agree that YummyBank is not responsible for the content of such
external platforms. We are not responsible for the protection and privacy of any
information which you provide while visiting such external platforms and such sites are
We invite you to post content on our Platform, including your Feedback, pictures, and
any other information that you would like to be publicly available on our Platform. If
you post content to our Platform, all of the information that you post will be available
to all visitors to our Platform. If you post your own content on our Platform, your post
may become public and YummyBank cannot prevent such information from being used in a
also use user-generated content, such as Feedback about YummyServices or YummyChefs, for
the purposes of marketing our Services.
for any changes. Your continued use of this platform and/or continued provision of
Last Updated: 10 July 2016, 2200 hours SGT