Privacy Policy

Neighbour Ventures Pte. Ltd., a company incorporated in Singapore ("YummyBank"), values your privacy. In this Privacy Policy (this "Privacy Policy"), we describe the information that we collect about you when you visit our platform, www.yummybank.com and our associated mobile application (collectively our "Platform"") and use the services available on our Platform (our "Services"), and how we use and disclose that information.

This Privacy Policy is incorporated into and is subject to YummyBank's Terms of Use for YummyChefs and Terms of Use for YummyFriends (together, the "Terms of Use"), which can be accessed at the respective links. Your use of our Platform and any personal information you provide on our Platform is subject to this Privacy Policy and the applicable Terms of Use. By using our Platform and/or providing your personal information to us, you hereby consent to our collection, use and disclosure of your personal information for the purposes described in this Privacy Policy. If you have any questions or comments about this Privacy Policy, please contact our Data Protection Officer (Stacy Seah) at dpo@yummybank.com or +65 6224 0822.

  1. COLLECTION OF YOUR PERSONAL INFORMATION
      Collection of Personal Information
    1. We collect personal information from users of the Platform who offer products and services through the Platform ("YummyChefs") and users of the Platform who purchase, intend to purchase or are considering purchasing products and services through the Platform ("YummyFriends") (generally, "Registered Users"). Such products and services are collectively referred to in this Privacy Policy as "YummyServices"). Registered Users are required to create an account (an "Account") to be able to access and participate in certain parts, features and functions of the Platform. The type of personal information that we collect from you varies based on your particular interaction with our Platform.
    2. YummyFriends. During the Account registration process and/or upon your placing of an order for any YummyServices, we will collect information such as your full name, identification number (e.g. NRIC or passport number), date of birth, e-mail address, residential address, delivery address, telephone number, payment information (e.g. credit card information), preferred delivery method and other demographic information from you. We may also collect personal information that you post on your Account profile page or in any opinion or review published by you in connection with the Platform, any YummyServices, YummyChef or YummyFriend (your "Feedback"), or any other content you publish on the Platform. We may also collect personal information that is in any comment you provide during dispute resolution with other users of the Platform.
    3. YummyChefs. During the Account registration process and/or upon the closing of the first order for your YummyServices, we will collect information such as your full name, identification number (e.g. NRIC or passport number), date of birth, e-mail address, residential address, telephone number and payment information (e.g. bank account information and credit card information), preferred delivery method and other demographic information from you. We may also collect personal information that you post on your Account profile page or in any Feedback or other content you publish on the Platform.
    4. Collection of Automatic Information, Use of Cookies and Other Tracking Devices
    5. We and our third party service providers (including advertisement networks) use cookies, web beacons, and other tracking technologies to collect information about your use of our Platform and our Services, such as your browser type, your Internet Service Provider (ISP) or operating system, your domain name, your access time, the Uniform Resource Locator (URL) of the previous platform you visited, your page views, your Internet Protocol (IP) address, and the type of device that you use.
    6. We also track how frequently you visit our Platform and use our Services. We use this information (including the information collected by our third party service providers) for Platform analytics (including to determine which parts, features and functions of our Platform are used most frequently, what our users like and do not like), to assist us in determining relevant advertising (both on and off our Platform), to evaluate the success of our advertising campaigns, and as otherwise described in this Privacy Policy.
    7. We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on your computer hard drive containing information about you. The cookie helps us analyse web traffic or informs you about your use of a particular Platform. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the Platform, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
    8. Some of these cookies may be connected to third party companies, websites, programmes or applications. The terms of use of such cookies are governed by this Privacy Policy and the privacy policy of the relevant third party company.
    9. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Platform. The Platform may not function properly if the ability to accept cookies is disabled.
  2. HOW YUMMYBANK USES THE INFORMATION COLLECTED
      How Personal Information is Used
    1. We collect your personal information and aggregate information about the use of our Platform and Services to better understand your needs and to provide you with a better Platform experience. Specifically (but without limitation to the generality of the foregoing), we may use your personal information for any of the following reasons:
      1. to provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Platform and our Services;
      2. for customer support and to respond to your inquiries;
      3. for internal record-keeping purposes;
      4. to process billing and payment, including sharing with third party payment gateways, in connection with Platform;
      5. to improve and maintain our Platform;
      6. to periodically send promotional e-mails to the e-mail address you provide regarding new platforms from YummyBank, special offers from YummyBank or other information about YummyBank that we think you may find interesting;
      7. to contact you via e-mail, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
      8. for YummyBank's market research purposes, including, but not limited to, the customisation of the Platform according to your interests;
      9. to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
      10. to resolve disputes, to protect ourselves and other users of our Platform and to enforce our Terms of Use;
      11. to verify the accuracy of the personal information we collect from you by comparing it with personal information collected from third parties; and
      12. to combine aggregate data with the personal information we collect about you.
  3. ELECTRONIC NEWSLETTERS, INVITATIONS, POLLS AND SURVEYS
    1. YummyBank may at its sole discretion offer any of the following free services on the Platform, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:
    2. Electronic Newsletters
    3. We may offer a free electronic newsletter to our Registered Users. We will gather the e-mail addresses of users who sign up to the mailing list for this newsletter. Registered Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process or by changing their preferences in the relevant profile settings page on the Platform.
    4. "Send To A Friend"
    5. We may install a feature that allows our Platform users to voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send to a friend." To do so, the user must provide his e-mail address or phone number, as well as the e-mail address or phone number of the recipient. The user's e-mail address and phone number is used only in the case of transmission errors and to let the recipient know who the sender of the e-mail is. The information is not used for any other purpose.
    6. Polling
    7. We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, and/or the Platform. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
    8. Surveys
    9. We may conduct user surveys from time to time to better target our content to our Platform users. We will not share individual responses from these surveys with any third party. We may share aggregate data with third party service providers, partners, and other third parties. We may also post aggregate data containing survey responses on our Platform. This data may be viewed and downloaded by other users of our Platform.
  4. DISCLOSURE
    1. We may share the information that we collect about you, including your personal information, as stated in the rest of this section.
    2. Disclosure to Other Registered Users of Our Platform
    3. The Platform facilitates your sharing of personal information with others in order to facilitate and complete the transaction for YummyServices. If you agree to contract for YummyServices with another Registered User, you may need to reveal your name, e-mail address, phone number, and/or address to that Registered User so that the YummyServices may be performed.
    4. Please respect the privacy of others. You agree to use the information of other Registered Users solely for purposes related to YummyBank transactions.
    5. Information Disclosed to Protect Us and Others
    6. We may disclose your personal information to prevent an emergency, protect or enforce our rights, enforce the Terms of Use and/or to protect the safety of users of our Platform or our Services or protect or enforce the rights of a third party, or as required by law.
    7. Information Disclosed To Third Party Service Providers and Business Partners
    8. We may contract with third parties for the provision and maintenance of the Platform, Services and our business operations. We may also need to share your personal information and data generated by cookies and aggregate information with these third parties. For example, we may provide your information to a credit card processing company to process your payment. The third parties will not receive any right to use your personal information beyond what is necessary to perform their obligations to provide the YummyServices to you.
    9. If you complete a survey, we also may share your information with the survey provider. If we offer a survey in conjunction with another entity, we may also disclose the results of the survey to that entity.
    10. Information Disclosed to Law Enforcement or Government Officials
    11. We will disclose your information, including, without limitation, your name, address, telephone number, e-mail address, user identification history, transaction history and fraud complaints, to law enforcement or other government officials if, in our opinion, we are required to do so by law, regulation or any government authority or otherwise in co-operation with an investigation of a governmental authority.
    12. Change of Control or Liquidation of YummyBank
    13. In the event that YummyBank undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of YummyBank's assets to which the Platform relates or other corporate reorganisation in which YummyBank participates, and is thus merged with or acquired by a third party entity (a "Successor"), we hereby reserve the right to transfer the information we have collected from you to the Successor.
    14. In the event of YummyBank's bankruptcy, reorganisation, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors' rights generally, YummyBank may not be able to control how your information is transferred, used, or treated. We reserve the right to transfer the information we have collected from you to non-affiliated third parties in such event.
    15. Information Disclosed at Your Request
    16. We may share your personal information with other Registered Users upon your request. We may also share your personal information with other Registered Users if you explicitly consent to such disclosure.
  5. SECURITY
    1. Your password is the key to your Account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. Do not disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken by your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Do immediately notify YummyBank to change your password if your password has been compromised for any reason.
    2. We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorised access or disclosure. YummyBank may use encryption, passwords, and physical security measures to help protect your personal information against unauthorised access and disclosure.
    3. No security measures are 100% complete. We do not promise and cannot guarantee, and you should not expect, that your personal information or private communications will not be collected and/or used by others. You should take steps to protect against unauthorised access to your password, phone, and computer.
    4. YummyBank is not responsible for the unauthorised use of your information or for any lost, stolen or compromised passwords. YummyBank is also not responsible for any activity on your Account even if such activity is undertaken without your authority.
  6. UPDATING, DELETING AND CORRECTING YOUR PERSONAL INFORMATION
    1. You can review, correct and delete your personal information by logging into the Platform and navigating to your profile preferences page.
    2. You must promptly update your personal information if it changes or is inaccurate. We will not manually alter your personal information. We will upon your request close your Account and remove your personal information from view as soon as reasonably possible, based on your Account activity and in accordance with applicable law.
    3. We will retain information from terminated Accounts in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use and take any other action permitted by law that we deem necessary in our sole and absolute discretion.
    4. You should understand that once you publicly post a Feedback or any other information onto the Platform, you may not be able to change or remove it. YummyBank will not be responsible for any personal information that remains on the Platform after your Account is terminated.
  7. YOUR RIGHTS REGARDING OUR USE OF YOUR PERSONAL INFORMATION
    1. We may send periodic promotional or informational e-mails to you. You may opt out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving e-mails about recommendations or other information we think may interest you, we may still send you e-mails about your Account or any Services you have requested or received from us.
    2. You may request for us to provide you with any personal information we hold about you and the ways in which your personal information has been of may have been used or disclosed for a period of not more than one year before the date of your request. The provision of such information will be subject to you supplying appropriate evidence of your identity.
  8. THIRD PARTY ADVERTISEMENT NETWORKS
    1. We may from time to time participate in third party advertisement networks that may display advertisements on other platforms based on your visits to our Platform as well as other platforms. This enables us and these third parties to target advertisements by displaying advertisements for products and services in which you might be interested. Third party advertisement network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalise advertising content to you. These third party cookies and other technologies are governed by each third party's privacy policy. We may provide these third party advertisers with information about your usage of our Platform and our Services, as well as aggregate or non-personally identifiable information about visitors and users of our Platform.
  9. LINKS TO EXTERNAL PLATFORMS
    1. The Platform may contain links to other platforms or resources over which YummyBank does not have any control. Such links do not constitute an endorsement by YummyBank of those external platforms. You agree that YummyBank is not responsible for the content of such external platforms. We are not responsible for the protection and privacy of any information which you provide while visiting such external platforms and such sites are not governed by this Privacy Policy. Your use of any external platform is subject to the terms of use and privacy policy applicable to the external platform.
  10. USER-GENERATED CONTENT
    1. We invite you to post content on our Platform, including your Feedback, pictures, and any other information that you would like to be publicly available on our Platform. If you post content to our Platform, all of the information that you post will be available to all visitors to our Platform. If you post your own content on our Platform, your post may become public and YummyBank cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy. We may also use user-generated content, such as Feedback about YummyServices or YummyChefs, for the purposes of marketing our Services.
  11. PRIVACY POLICY UPDATES
    1. YummyBank may, in its sole and absolute discretion, change this Privacy Policy from time to time by updating this document. YummyBank will post its updated privacy policy on the platform on this page. YummyBank encourages you to review this privacy policy regularly for any changes. Your continued use of this platform and/or continued provision of personal information to us will be subject to the terms of the privacy policy currently in effect.

Last Updated: 10 July 2016, 2200 hours SGT